Shipping policy

📦 Shipping Policy

1. Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and bank holidays).

Once your order has been processed, you will receive a confirmation email with tracking details (if applicable).

2. Shipping Rates & Delivery Times

🇬🇧 United Kingdom

  • Standard Delivery: 2–4 business days
  • Express Delivery: 1–2 business days (if available)

🌍 International Shipping

  • Europe: 5–10 business days
  • Rest of World: 7–15 business days

Shipping costs are calculated at checkout based on your location and order size.

3. Free Shipping

We offer free standard shipping on all UK orders over £30.00.

4. Order Tracking

Once your order is dispatched, you will receive a tracking number via email.

Please allow up to 24 hours for tracking information to update.

5. Delays & Exceptions

While we aim to deliver within the estimated timeframes, delays may occur due to:

  • High demand periods
  • Courier issues
  • Customs processing (for international orders)

We appreciate your patience in such situations.

6. Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders delivered to incorrectly provided addresses. If you notice an error, contact us immediately.

7. Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us within 3 days of delivery with photos (if applicable).

We will investigate and offer a replacement or refund where appropriate.

8. Customs, Duties & Taxes

International orders may be subject to customs duties and taxes.

These charges are the responsibility of the customer and are not included in the item price or shipping cost.

9. Contact Us

If you have any questions about your order, please contact us at:contact@whimsygoody.shop

10. Outdoor Product Shipping Notice

Some items (especially larger or delicate designs) are carefully packaged but may require secure placement upon arrival.

We recommend placing items in a sheltered or stable area, particularly in strong winds, to avoid damage.